Shipping policy
SHIPPING POLICY
THIS ENGLISH TRANSLATION IS PROVIDED FOR INFORMATION AND READING CONVENIENCE FOR INTERNATIONAL USERS ONLY. IN THE EVENT OF ANY DISCREPANCY OR DIFFERENCE IN INTERPRETATION, THE ORIGINAL ITALIAN VERSION SHALL PREVAIL, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Dyadema shipments are made using trackable express couriers (DHL, UPS, GLS, BRT or equivalent carriers).
The shipping cost is displayed to the Customer during the checkout process, before the Order is confirmed.
ESTIMATED DELIVERY TIMES
Italy: 2–3 business days
European Union: 2–5 business days
United Kingdom: 3–4 business days, subject to any applicable customs procedures
USA: 7–14 business days
Canada: 7–14 business days
Delivery times are calculated from the Order Confirmation date. In the case of payment by bank transfer, delivery times are calculated from the date on which payment is actually received.
The delivery times indicated above are estimates only and may vary depending on the destination country, product availability and type, the time of year, customs procedures or events of force majeure.
The delivery times indicated above do not apply to personalised products.
SHIPPING COSTS
Italy: free shipping.
European Union:
- free shipping to Austria, Germany, Belgium, France, Luxembourg, the Netherlands, Poland, the Czech Republic and Spain;
- €9.90 for all other European Union countries.
USA and Canada: €14.90.
For any other destinations, shipping availability and the applicable shipping cost will be displayed directly during checkout.
SHIPMENTS OUTSIDE THE EUROPEAN UNION
For shipments outside the European Union, any customs duties, import taxes, import VAT and additional charges shall be borne by the Customer, in accordance with the General Terms and Conditions of Sale.
TRACKING AND DELIVERY
The tracking number will be provided to the Customer by email at the time of Order Confirmation or when the shipment is accepted by the courier.
Upon delivery, the Customer is advised to check that the packaging is intact and that the number of packages received corresponds to the shipment.
Any irregularities must be reported to the courier by accepting the delivery subject to inspection and must also be communicated to: