FAQs

You can choose from several payment methods: credit or debit card (VISA, MasterCard, Maestro, American Express, Postepay), bank transfer, Satispay or PayPal.

When paying by bank transfer, order processing takes longer because the order will only be processed after our administration has verified receipt of the full amount in our bank account.

No, cash on delivery is not one of our accepted payment methods.

You may return an order, in whole or in part, within 14 days of receiving it, subject to prior authorisation from our customer service team, which you can contact by email. To exercise the right of withdrawal*, products must be in perfect resalable condition: unused, undamaged, unspoiled and clean, complete with any accessories and packed in their intact original packaging, including all cards and product-care accessories supplied. Return shipping costs are entirely borne by the purchaser.

For any further information about our returns policy, please consult the "Terms and Conditions" page or contact customer service at customercare@dyadema.it.

Returns must be authorised in advance by Dyadema S.r.l. If you need to return one or more items from your order, please contact our customer service team through the contact page and provide your email address and order number to facilitate your request. If your order meets the return conditions, we will proceed with the solution you requested.

For further information, please consult the "Returns and Refunds" page.

Dyadema S.r.l. will refund the original amount of your order within 14 days from the date the return is received at our premises, after carefully checking the integrity of the returned products. The refund is made to the payment method used for the order. If you paid by bank transfer, our customer service team will contact you to arrange how the amount paid will be refunded.

To exchange an item, you must first request a return from our customer care team using the "Contact" form. In the return information, state that you are requesting an exchange and include the link to the replacement product you would like. The cost of returning the original item and shipping the new item will be borne by you.

If the new item has a different price from the original, you will need to make a bank transfer to cover the difference. Exchange processing may take between 20 and 30 working days, depending on the return procedure for the original item. For further information contact customercare@dyadema.it.

We are very sorry. We inspect every single piece before it leaves our warehouse, but occasionally a minor defect may escape the human eye. Please remember that the handcrafted nature of our collections involves a natural tolerance in details. Each item is unique and not mass-produced; any differences from the catalogue images therefore reflect the product's authenticity and uniqueness.

If you believe your product is defective or was damaged during transport, please contact our customer care team for immediate support at customercare@dyadema.it.

When you purchase a Dyadema gift card, you can choose to receive it in two ways: digitally (free of charge) or as a physical card delivered to your home (with shipping costs added). You can choose from the available amounts and enter the recipient's name so that the gift card is supplied with their first and last name.

Once purchased, the gift card is automatically activated like a discount code. The code will be generated and sent by our customer service team to the email address used for the purchase. The recipient can then use the code to receive a discount equal to the value of the gift card on their purchase.

Gift cards are valid for 3 months and can only be used on this website. For further information contact customercare@dyadema.it.

To stay up to date with offers and promotions, subscribe to our Newsletter using the form that appears when you enter our website or the form in the footer menu. Simply enter your email address, accept the privacy policy and submit the form. You can unsubscribe from the newsletter at any time.

You can contact us quickly and easily through several channels.

The quickest method is to use the contact form on our website, entering your details and message; our team will reply as soon as possible. Alternatively, you can email customer service with details of your request at customercare@dyadema.it, or call +39 344 2645899, Monday to Friday from 8:30 am to 4:30 pm (excluding public holidays).

Our jewellery is made from selected materials including 925 sterling silver, 14kt and 18kt gold, stainless steel, bronze, brass and Murano glass. For certain models we use gemstones, some natural and others laboratory-created. Full details of the materials used for each item are available in the description on each product page.

Gold-plated jewellery is made with a base metal, such as silver, steel or bronze, covered with a thin layer of gold applied to the surface through an industrial process.

This provides the appearance and brilliance of gold while keeping the price more accessible than solid-gold jewellery.

Over time, plating may naturally wear due to everyday use and contact with water, detergents, cosmetics, perfumes or other chemicals. To preserve it for longer, avoid these contacts and store the jewellery in a dry place when it is not being worn.

All jewellery sold on this website complies with current European legislation on nickel release. In particular, products intended for direct and prolonged contact with the skin do not exceed a nickel release limit of 0.5 µg/cm²/week, while items intended for pierced parts of the body comply with the limit of 0.2 µg/cm²/week.

Products are tested using methods recognised at European level (e.g. EN 1811) and/or accompanied by declarations of conformity issued by suppliers. However, some jewellery may contain traces of nickel in quantities that, although well below the thresholds set by European regulations, could cause reactions in people who are particularly hypersensitive to the material.

For further information, please contact customer service at customercare@dyadema.it.

Jewellery in general, not only ours, requires care and attention to last longer. We recommend removing all jewellery before entering salt water or chlorinated water and avoiding sand and other agents that may affect its quality. If you love wearing jewellery at the beach or pool, take a look at our Waterproof products, specially designed for those who want to keep their style even on holiday!

Each product page includes information on jewellery care. When you purchase a Dyadema piece, your order will also include a pocket-size written guide that you can keep and consult whenever you wish. It contains four essential steps to keep your jewellery looking impeccable for as long as possible. In addition to the written guide, our orders also include a surprise tool to help maintain the beauty of the jewellery you purchased.

Yes, some of our jewellery can be personalised with engraving. Personalisation availability is indicated directly on each product page, depending on the item's shape and the space available.

To request engraving, select the “Personalisation” option and enter the desired text in the appropriate field. Please note that not all products can be personalised.

Text: you can choose between two fonts, cursive or block lettering.
The engraving will be made exactly as you enter it, including upper- and lower-case letters, so please check the text carefully before confirming your order.

For details of our warranty policy, please consult the dedicated "Terms and Conditions" page.

For further information or assistance, please contact customer service at customercare@dyadema.it.

For direct assistance with your purchase, contact us by email at customercare@dyadema.it or via WhatsApp at +39 344 2645899. Our team will guide you step by step and help you choose the right item for you.

If you need to change your order, we are sorry but we cannot guarantee that changes can be made because we process orders very quickly and your request may not reach us in time. Please contact us through our support channels and our team will do its best to accommodate your request.

Please consult our size guide, which will help you find the ideal ring or bracelet size by following the steps provided.

Yes. On our website you can select the gift option and add a message for the recipient in the dedicated notes field. Both options are available on individual product pages. If you have any other special requests, you can add them to the order notes at checkout and our team will do its best to accommodate them.

Shipping is free throughout Italy. Shipping to Europe and the UK costs €9.90. Shipping to the USA and Canada costs €14.90.

We process orders very quickly so that your items reach you as soon as possible. Delivery times vary depending on the destination; the average is 5 working days, excluding items requiring personalisation and busy periods caused by promotions, holidays or other circumstances beyond our control. In such cases, you will receive an automatic email notifying you of any shipping delays. Delivery times for the various countries are available at checkout when you enter the shipping address.

When your order is dispatched, we send you an email confirming shipment together with tracking information so you can follow the parcel directly on the carrier's website. Carriers may vary depending on the destination. Some carriers may take up to 24 hours to make tracking information visible, so if your order was dispatched this morning you may need to wait until the following morning before tracking appears on the carrier's website.

We ship our products throughout Europe, including the UK, Switzerland, Liechtenstein and Turkey, as well as to the United States and Canada. If you live in another country and would still like to purchase our products but cannot complete your order, please contact us through our support channels and our team will be happy to assist you.

Once an order leaves our warehouse, the carrier is responsible for delivering it on time. If the estimated delivery time has not been met, please contact the carrier and provide the tracking code included in our dispatch email. Dyadema S.r.l. is not responsible for delays caused by strikes or other circumstances beyond its control. If you are unable to locate your order with the carrier's assistance, we will be happy to support you.